Frequently Asked Questions
Everything you need to know about your luxury Kaai experience.
What materials are used in Kaai bags?
Our bags are crafted from high-quality Italian leather, treated to be scratch-resistant and water-repellent, ensuring durability for the modern professional woman.
How long does shipping take?
We offer worldwide shipping. Orders are typically processed within 24-48 hours, with standard delivery taking 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Does my bag come with a warranty?
Yes, all Kaai bags include a 2-year warranty covering manufacturing defects. This does not cover regular wear and tear or accidental damage.
How should I care for my leather bag?
To maintain the leather's finish, simply wipe it with a damp soft cloth. Avoid prolonged exposure to direct sunlight and store it in the provided dust bag when not in use.
Are there internal compartments for a laptop?
Most of our work bags are specifically designed with padded compartments that fit laptops ranging from 13 to 15.6 inches, along with dedicated pockets for smartphones and pens.