Returns & Exchanges
At Kaai, we want you to be completely satisfied with your luxury purchase. If your new bag isn't the perfect fit for your lifestyle, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Ensure the bag is unused, with all original tags attached and protective packaging included, then place it securely back in its original shipping box.
Affix the Label
Download and print the prepaid shipping label provided via email and attach it to the outside of your package, ensuring any old labels are covered.
Drop Off and Track
Hand over your package at any authorized carrier location and keep your receipt; your refund will be processed within 5-10 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing